Official Warranty
At Innocruise, we are committed to providing a limited warranty to the original purchaser of our products, reflecting our dedication to product quality and customer satisfaction. This warranty applies only to products purchased directly from the official Innocruise website.
Warranty Period
All Innocruise products are covered by a 2-year limited warranty from the date of delivery. The warranty applies to manufacturing defects or functional failures under normal use.
Recommended Purchase Channel
To ensure faster and more reliable support, we recommend purchasing Innocruise products through our official website www.innocruise.com. Products purchased through unauthorized or third-party channels may not be eligible for full warranty service.
What Is Not Covered
This warranty does not cover:
-
Products received as free gifts or promotional items
-
Damage caused by improper installation, modification, misuse, or accidents
-
Normal wear and tear
-
Products not manufactured by Innocruise
-
Products not sold by Innocruise or our authorized resellers
-
Use of the product outside its intended purpose
-
Lost or stolen items
-
Costs unrelated to the product (e.g. labor, installation, diagnostics, towing, rental cars)
-
Non-quality-related issues after 30 days of delivery (see our Return and Refund Policy)
Warranty Claim Process
If your product has a manufacturing defect within the warranty period:
-
Contact us at sales@innocruise.de with your order number, description of the issue, and relevant photos or videos
-
Our support team will review your case and respond within 1–2 business days
-
If approved, we will send a replacement product of the same model. If unavailable, we will provide a product of equivalent value and performance
Important: The warranty remains valid from the original purchase date and does not reset or extend upon replacement.
No Proof of Purchase?
If you purchased from www.innocruise.com, we can locate your order using your email address, name, or shipping address. If the product was a gift, please provide the original order number for warranty verification.
Policy Modification
Innocruise reserves the right to modify, suspend, or terminate this warranty policy at any time without prior notice. Approved claims will not be affected.
Contact Us
Email : sales@innocruise.de
Tel : +86 19073439309
Address :16C, Xuhui Building, Tianyue Longting,No. 19 Yalan Road, Xin’an Sub-district,Bao’an District, Shenzhen, Guangdong, China